3252 Washtenaw Avenue
Ann Arbor, Michigan 48104
Phone 734.975.1050
sales@pierrepauldesign.com

Store Policies

ORIGINAL ART DISCLAIMER

Most works of art sold through the Pierre Paul Online Store are original works of art. As such, they are one of a kind with unique character and limited availability.

SHIPPING

EXPRESS SHIPPING SERVICE AVAILABLE – Should you require express shipping, simply contact us via email or telephone and we will work closely with you to meet your needs. Express shipping is subject to additional fees.

INTERNATIONAL SHIPPING – Please contact Pierre Paul for information. International Shipping may not be available for all locations.

WHEN CAN I EXPECT TO RECEIVE MY ORDER? – Orders are typically shipped within 72 hours of receipt of all information and payment. Depending on where you are located, orders customarily arrive within 5-7 business days thereafter.

SHIPPING & HANDLING POLICY – Due to the delicate nature of glass and fine art, Pierre Paul takes all precaution to minimize potential damage during the shipping process by carefully packaging each item.

DAMAGE/MISSING CLAIM – All items are insured and tracked when shipped. If your item(s) arrive damaged, keep all packing and shipping materials and contact Pierre Paul within 10 days from receipt of delivery date by email and/or telephone. We require pictures of packaging and the item(s) damaged for verification. If your item does not arrive from carrier, you must alert Pierre Paul. We will make every effort to locate and reclaim your lost package. If available, we will ship a replacement upon confirmation of reported information. If damaged/missing item is not able to be replaced, then you (as the customer) can choose either another item of the same value or receive a full refund. If the chosen, new item varies in price from the original, Pierre Paul will either charge or refund the difference.

RETURNS

REFUNDS & RETURNS – Our goal is your complete satisfaction, continued patronage, and positive word-of-mouth recommendation. Each item is inspected prior to shipping for chips, scratches and breaks and then carefully packed and shipped. Pierre Paul provides a SIMPLE REFUND POLICY should the item be damaged or if you are not otherwise satisfied.  Please note that all orders are subject to product availability. In the event your item is unavailable, you’ll be quickly notified and we’ll let YOU decide if you would like select another product or receive a refund. We want you happy!

SIMPLE REFUND REQUEST PROCESS:

1. Notify us by email or phone within 48 hours* of receiving item. You will be emailed a return Authorization # and Address.

2. Once you have received our authorization, simply place the item in the original box and packaging in unused condition. To receive a full refund, return of product must be received by Pierre Paul within 7 days following the Refund Request Notice.

3. If we error in the order, we will gladly exchange the item and you will be issued credit for the return postage.

4. All non-damaged items returned to Pierre Paul will be shipped at the customer’s expense and be subject to a 20% restocking fee.

*In the event that your Refund Request Notice is not received by Pierre Paul within 48 hours of its original arrival date, a 20% percent restocking fee will be applied. In the event that the return of the product is not received within 7 days of the original Refund Request Notice response or without ALL original box, packing or like new condition Pierre Paul may, at its sole discretion, impose up to 50% restocking fee or deny refund due to customer related damage.

Pierre Paul has no direct control over shipping services such as Fed Ex, UPS, or USPS and does not guarantee your item to arrive by any estimated shipping date, We DO guarantee that we will promptly ship your item out to the requested address in the specified time frame.